These Supplementary Artificial Intelligence Terms ("AI Terms") form an integral part of the Terms of Service or Master Subscription Agreement entered into between Company and Customer (the "Agreement"), and are incorporated therein by reference. Capitalized terms used but not defined in these AI Terms shall have the meanings assigned to them in the Agreement. Save as expressly modified by these AI Terms, all terms of the Agreement remain in full force and effect
Purpose and Scope
These AI Terms govern Customer's access to and use of the artificial intelligence-enabled Features Company makes available as part of the Service, including the groundcover MCP Server, and any successor or additional artificial intelligence-enabled feature identified as such in the Documentation (each, an “AI Feature”). Certain AI Features are subject to additional third-party terms, including Model Provider terms, and Customer's use of those AI Features is subject to such terms.
Enablement and Customer Control. AI Features are activated by default within the Service and can be disabled at Customer’s election. When enabled, each action an AI Feature executes is subject to Customer's role-based access control (RBAC) and configurations. Customer is responsible for configuring the authorization and implementation of AI Features, including availability, User entitlements, Connected Systems and usage budgets, and for its compliance with applicable law. AI Features perform inference through third-party AI foundation model services (i.e. Anthropic, OpenAI) procured by Customer under Customer's own account and agreement with the applicable model provider ("Model Provider"). Model Providers are considered part of Customer’s Environment and Customer is solely responsible for procuring and maintaining access and ensuring its compliance with the Model Provider's terms. Company shall have no liability for the Model Provider or for the availability, performance, security or Output of the Model Provider’s services.
No Training. Company will not use Customer Data, Inputs or Outputs to train any AI Model, and will not permit its subcontractors to do so.
Ownership of Inputs and Outputs. As between the Parties, Customer owns all right, title and interest in and to Inputs and Outputs, which are Customer Data for purposes of the Agreement. Without derogating from Company’s ownership rights under the Agreement, Company retains all right, title and interest in and to the AI Features, and no right in or to the AI Features transfers to Customer by reason of generating any Output. Outputs are generated through probabilistic automated processing and are not unique. Identical or substantially similar Outputs may be generated for other customers, and nothing in these AI Terms restricts Company from generating, or any other customer from using, any such Output.
Acceptable Use of AI Features. Any restriction on use under the Agreement applies to the AI Features mutatis mutandis. In addition, Customer shall not, and shall not permit any User or any third party to, use the AI Features: (a) in violation of applicable law or any third-party terms or policies, or in a matter that infringes or misappropriates the rights of any third party; (b) to submit as Input any personal data, including special categories of personal data, protected health information, payment card data, government-issued identifiers or export-controlled technical data, except as expressly agreed between the Parties in writing or as otherwise permitted under the Agreement or these AI Terms; (c) in any high-risk use case as may be classified under applicable law (including the EU AI Act), or in a misleading, unsafe, or inappropriate manner; (d) in any manner that bypasses or disables safeguards, access controls, technical restrictions or transparency markers implemented in AI Features. Customer is solely responsible for its use of Output, including use of independent human review and verification of appropriate use for any use case.
Disclaimer
CUSTOMER ACKNOWLEDGES THAT AI FEATURES AND OUTPUTS ARE NOT INTENDED TO BE RELIED UPON AS DEFINITIVE OR AUTHORITATIVE, OR AS A SUBSTITUTE FOR HUMAN REVIEW OR PROFESSIONAL JUDGMENT, AND COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DECISION, ACTION OR OMISSION TAKEN BY CUSTOMER OR BY ANY USER IN RELIANCE UPON AN OUTPUT.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, THE AI FEATURES AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY DOES NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY AI FEATURE OR OUTPUT. OUTPUTS ARE GENERATED THROUGH PROBABILISTIC AUTOMATED PROCESSING AND MAY BE INCOMPLETE, INACCURATE, FABRICATED (SO-CALLED HALLUCINATIONS) OR OTHERWISE UNSUITABLE FOR CUSTOMER’S PURPOSES. THE SAME OR A SUBSTANTIALLY SIMILAR INPUT MAY PRODUCE DIFFERENT OUTPUTS. AN INACCURATE OR UNEXPECTED OUTPUT SHALL NOT CONSTITUTE A FAILURE OF THE SERVICE TO PERFORM IN CONFORMANCE WITH ITS DOCUMENTATION.
Definitions
"Input" means any information or other input, including prompt, instruction, query, skill, file or other material submitted by Customer or any User to an AI Feature, including session context and system context retrieved by the AI Feature and transmitted to a Model Provider in order to respond to such submission.
"Output" means any content generated and returned by an AI Feature in response to and as based on an Input, including any analysis, summary, query, dashboard, monitor, code or proposed remediation step.
"AI Model" means any artificial intelligence or machine learning model or system used by or made available through an AI Feature, including any foundation model made available by a Model Provider, together with any successor or fine-tuned version thereof.
"Connected System" means any third-party system, tool or service that Customer or any User authorizes an AI Feature to access or to act upon, including through a connector, a remote MCP server, or an API credential, whether on Customer’s Environment or any third party environment.
