Learn about groundcover’s different levels of support included in your subscription plan.
Free
Standard
Premium
Start exploring for free
For orgs in need of reliability at scale
Designed for high-compliance,
or regulated environments
or regulated environments
On-call availability
Business hours
24x7x365
Response Times
Critical (business critical): < 8 hours
High (degraded service): < 12 hours
Medium (minor disruption): < 48 hours
Low (general issue): < 72 hours
High (degraded service): < 12 hours
Medium (minor disruption): < 48 hours
Low (general issue): < 72 hours
Critical (business critical): < 2 hours
High (degraded service): < 4 hours
Medium (minor disruption): < 12 hours
Low (general issue): < 24 hours
High (degraded service): < 4 hours
Medium (minor disruption): < 12 hours
Low (general issue): < 24 hours
Online Documentation
Slack Community
Email Support
Dedicated Slack Channel
Dedicated Support Engineer
Free
Start exploring for free
On-call availability
Response Times
Online Documentation
Slack Community
Email Support
Dedicated Slack Channel
Dedicated Support Engineer
Standard
For orgs in need of reliability at scale
On-call availability
Business hours
Response Times
Critical: < 8 hours
High: < 12 hours
Medium: < 48 hours
Low: < 72 hours
High: < 12 hours
Medium: < 48 hours
Low: < 72 hours
Online Documentation
Slack Community
Email Support
Dedicated Slack Channel
Dedicated Support Engineer
Premium
Designed for high-compliance,
or regulated environments
or regulated environments
On-call availability
24x7x365
Response Times
Critical: < 2 hours
High: < 4 hours
Medium: < 12 hours
Low: < 24 hours
High: < 4 hours
Medium: < 12 hours
Low: < 24 hours
Online Documentation
Slack Community
Email Support
Dedicated Slack Channel
Dedicated Support Engineer
What customers say about our support
Shimon E.
DevOps Lead
"Setup was very quick and easy, their support team is great and responsive”
Read the full review
Joe S.
Senior Site Reliability Engineer
“Expert level support and always able and willing to help when needed.”
Read the full review
Karmanya S.
Software Development Engineer
“Customer service is competent and quick to respond, offering reliable support when required.”
Read the full review
Lorenzo V.
CTO
"The support via the Slack channel is outstanding, with the team being highly responsive and patient, consistently providing replies in under an hour.”
Read the full review
Arman T.
Principal Engineer
“The uptime and customer support are great.”
Read the full review
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