Learn about groundcover’s different levels of support included in your subscription plan.
Free
Standard
Premium
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For teams of all sizes who like to move fast
Built for organizations that need reliability at scale and for those operating in high-compliance or regulated environments.
On-call availability
Business hours
24x7x365
Response Times
Critical (business critical): < 8 hours
High (degraded service): < 12 hours
Medium (minor disruption): < 48 hours
Low (general issue): < 72 hours
High (degraded service): < 12 hours
Medium (minor disruption): < 48 hours
Low (general issue): < 72 hours
Critical (business critical): < 2 hours
High (degraded service): < 4 hours
Medium (minor disruption): < 12 hours
Low (general issue): < 24 hours
High (degraded service): < 4 hours
Medium (minor disruption): < 12 hours
Low (general issue): < 24 hours
In-app AI Support
Slack Community
Email Support
Dedicated Slack/MS Teams Channel
Dedicated Support Engineer
What customers say about our support
Shimon E.
DevOps Lead
"Setup was very quick and easy, their support team is great and responsive”
Read the full review
Joe S.
Senior Site Reliability Engineer
“Expert level support and always able and willing to help when needed.”
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Karmanya S.
Software Development Engineer
“Customer service is competent and quick to respond, offering reliable support when required.”
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Lorenzo V.
CTO
"The support via the Slack channel is outstanding, with the team being highly responsive and patient, consistently providing replies in under an hour.”
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Arman T.
Principal Engineer
“The uptime and customer support are great.”
Read the full review
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