Learn about groundcover’s different levels of support included in your subscription plan.
Free
Standard
Premium
or regulated environments
On-call availability
Response Times
High (degraded service): < 12 hours
Medium (minor disruption): < 48 hours
Low (general issue): < 72 hours
High (degraded service): < 4 hours
Medium (minor disruption): < 12 hours
Low (general issue): < 24 hours
Online Documentation
Slack Community
Email Support
Dedicated Slack Channel
Dedicated Support Engineer
High: < 12 hours
Medium: < 48 hours
Low: < 72 hours
or regulated environments
High: < 4 hours
Medium: < 12 hours
Low: < 24 hours